top of page

Information and Resources from the New Mexico Crisis and Access Line Regarding COVID-19

Supporting People’s Mental Health Regarding COVID-19

The impact of news related to the illness is making the value of mental health support clear. The New Mexico Crisis and Access Line (NMCAL) and Peer-to-Peer Warmline are here to support people’s mental health concerns during this challenging time brought on by the recent COVID-19 concerns. We also want to take this opportunity to highlight some tips for supporting ourselves and others during this time.

Our Role is Simple

  • Refer people to medical professionals when they are seeking advice or medical info

  • Support the emotion behind the concern including validation, normalizing and psychoeducation

  • Provide Solution-Focused Interventions to identify supports and coping strategies

  • Monitor your own reactions for countertransference

Common Symptoms and Concerns

  • Uncertainty or frustration about how long the situation will continue and the future

  • Loneliness/Isolation associated with feeling cut off from the world and from loved ones.

  • Anger when thinking about potential exposure to the disease.

  • Symptoms of post-traumatic stress disorder (PTSD), such as intrusive distressing memories, flashbacks (reliving the event), nightmares, changes in thoughts and mood, and being easily startled.

  • An increase or decrease in energy and activity levels

  • An increase in alcohol, tobacco use, or use of illegal drugs

  • An increase in irritability, with outbursts of anger and frequent arguing

  • Having trouble relaxing or sleeping

  • Crying frequently

  • Worrying excessively

  • Blaming other people for everything

  • Having difficulty communicating or listening

  • Having difficulty giving or accepting help

  • Inability to feel pleasure or have fun

  • Physical symptoms such as stomach aches, diarrhea, headaches, changes in appetite

Ways to Support Oneself

  • Understand Your Risk: Seek information from healthcare providers regarding your specific risk factors and prevention

  • Avoid Unhelpful Sources of Information: find the news source that you trust and avoid monitoring it 24/7 as this can increase anxiety

  • Seek connection with family and friends: Utilize any technology available to prevent isolation and maintain perspective

  • Take Care of Your Basic Needs: Think about your positive coping skills and

Sources for Reliable Outbreak-Related Information

  • Centers for Disease Control and Prevention 1-800-CDC-INFO (1-800-232-4636)

  • World Health Organization 202-974-3000

  • For questions about COVID-19, please call the NM DOH Coronavirus Hotline at #855-600-3453

  • If you need someone here to hear you for mental health concerns, please call NMCAL at #855-662-7474

Reasons to call the New Mexico Crisis and Access Line or Peer to Peer Warmline…

If you or someone you care about is:

  • Thinking about wanting to die, hurt or kill oneself

  • Concerned about use of drugs or alcohol, substance use, gambling, or other addiction

  • Behaving in ways you know aren’t safe, but continue anyway

  • Having a hard time keeping your anger under control

  • Withdrawing or becoming isolated

  • Talking about being a burden to others

  • Sleeping too little or too much

  • Seeking support for someone struggling with mental health

  • Looking for a counselor in your area

  • Just needing someone to talk to

We’re here to hear you

  • Crisis Line: 1-­855-­662-­7474 (TTY 1-­855-­227-­5485) (professional counselors - call toll free 24/7/365)

  • Warmline: 1-­855-466-7100 (peer supports - call/text toll free 3:30pm-11:30pm)

  • (free and confidential)

Razones para llamar a laNMCAL…

Si usted o alguien a quien a usted le importa está:

  • Pensando en querer morir,herirse o matarse

  • Preocupado por el uso de drogas o alcohol, uso de sustancias, juegos de azar u otras adicciones

  • Comportarse de maneras que sabe que no son seguras, pero continúe de todos modos

  • Tener dificultades para mantener el enojo bajo control

  • Retirarse o aislarse

  • Hablando de ser una carga para los demás

  • Dormir muy poco o demasiado

  • Buscando apoyo para alguien que tiene problemas de salud mental

  • Buscando un consejero en su área

  • Simplemente necesita a alguien con quien hablar

Estamos aquí para escucharlo

  • Línea de Crisis: 1-­855-­662-­7474 (TTY 1-­855-­227-­5485) (Consejeros profesionales - llamada 24/7/365)

  • Línea reconfortante: 1-­855-466-7100 (Apoyo decompañeros - llamada 3:30pm‐11:30pm)

  • (gratias y confidencial)

bottom of page